Service Item
SERVICE PARTS
- Around the clock parts support
- 90%(+) part availability
- About $ 1.1M spare parts stored in China.
FIELD SERVICE
- Around the clock service support
- High qualified factory-trained technicians
- Support for full MAG Industrial Automation Systems product range and other machine tool brands
HEALTH CHECK
- Complete machine inspection with detailed status report
- Factory-trained and authorized technicians
- Proposal included correcting reported faults
MACHINE CERTIFICATION
- Factory-trained professionals provide turnkey service
- Laser positioning checks and axis compensation
- Alignment checked and corrected
- Ball bar tests performed
- Certified to meet or exceed original specifications utilizing the latest technology
INNOVATIVE SOLUTIONS
FREEDOM E-LOG™
- Asset availability & utilization reporting
Adaptive Control and Monitoring (ACM) from OMATIVE Systems
- Reduce cycle time
- Tool monitoring protection
artiFACT™
- Detects geometric & accuracy changes
Interactive Tech Support
- Video, voice and data communication built into your machine
RECOMMENDED SPARE & REPAIR PARTS
- Quality original equipment replacement parts
- Off-your-shelf availability
TECHNICAL TRAINING
- Hands-on training on every discipline of your machine tool
APPLICATION SERVICES
- Factory-direct service
- Turnkey & Teamkey solutions
CINCRON® SERVICES
- Evaluation of your cellular manufacturing needs
MACHINE RENEWAL
Engineering Services
- Tailored packaged parts kits
- Quality original equipment replacement parts
Rebuild-Retrofit-Remanufacture-Retool
- Save up to 60% compared to new
- Improved productivity
- Increased up-time
- Maintained user familiarity of machine
Repair & Exchange Services
- Units rebuilt to meet or exceed original specifications with full one-year warranty
- Units include: spindle assemblies, gearboxes/driveboxes, tool changer assemblies, ball screws, hydraulic motors and many more
Installation/Relocation/Rigging Services
- Experienced and knowledgeable service technicians specializing in machine tools and related equipment
Pre-owned Equipment
- Assistance in assessing needs and locating most appropriate equipment
